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Position : Customer Relations Agent (Shift & Non Shift)
Employment : Temporary project
Location : Willemstad
Hours : 40 hours
Salary : XCG 4.278 gross per month + 22% shift allowance for shift employees!
Are you a customer-focused professional? Do you enjoy helping people, solving problems, and making a positive impact with every customer interaction? Then this could be the perfect opportunity for you!
As a Customer Relations Agent, you will be the primary point of contact for customers through various communication channels. You will handle inquiries, requests, complaints, and service-related matters while ensuring every customer receives a professional, friendly, and efficient experience.You will also play an important role in maintaining accurate customer records, processing administrative tasks, and monitoring ongoing customer requests.
What you get
- An attractive salary of XCG 4,278 gross per month
- An additional 22% shift allowance for employees working rotating shifts
- Opportunity for permanent employment with the client
- Work within a professional and stable organization
- Excellent opportunities for career growth and development within Customer Service
- A dynamic role where no two days are the same
Day Shift Schedule (40 Hours) – 5 working days per week
- 07:00 AM – 04:00 PM
- 08:00 AM – 05:00 PM
- 10:00 AM – 07:00 PM
Shift Schedule (42 Hours) – 4 working days per week + 22% shift allowance
- 07:00 AM – 03:00 PM
- 03:00 PM – 11:00 PM
- 11:00 PM – 07:00 AM
What will you do
As a Customer Relations Agent, you will be responsible for:
- Assisting customers professionally via phone, email, and other service channels
- Handling customer inquiries, requests, complaints, and service reports
- Accurately registering customer information in various systems
- Monitoring and following up on customer requests
- Providing customers with information about services and procedures
- Working closely with internal departments to ensure prompt and accurate resolutions
- Supporting projects and continuous improvement initiatives
- Contributing to an outstanding customer experience and high customer satisfaction
What we ask
- Minimum MBO Level 4 working and thinking level
- At least 2 to 3 years of experience in Customer Service, Contact Center, or Call Center environments
- Excellent command of Papiamentu, Dutch, and Spanish (spoken and written)
- English is a plus
- Strong communication and customer service skills
- Solution-oriented mindset with a proactive approach
- Comfortable working with computers and multiple software systems
- Ability to remain calm under pressure and prioritize effectively
- Detail-oriented with a strong focus on quality
- Flexible and willing to work evening, night, weekend, and holiday shifts when required
- Service-minded, creative, and positive attitude
- Able to work both independently and as part of a team
- Quick learner who adapts easily to digital environments and new systems
Apply now!
Call +59994617415 or apply using the application form below, we’ll get back to you soon!
About Impacto
Impacto is the largest staffing agency in Curaçao! We’ve been active on the island since 1989 and you could say we’ve become the local expert in HR solutions! Every day we connect hundreds of job seekers with clients across the island! We strive for long-term partnerships built on trust, expertise, and mutual value. Will we see you working at Impacto soon? A fantastic team with passion and enthusiasm for the profession is ready to assist you, we’re happy to help!
Don’t wait any longer, join the Impacto community! See you soon!
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