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Position : Airport Service Manager (Hospitality and Crowd Control)
Employment : ISHS (Impacto & Securitas Hospitality Services)
Employment : Direct employment
Location : Hato Airport
Hours : 40 hours per week
Salary : XCG 5000, – gross per month + benefits, negotiable
The Role
From the 1st of December, the employer (ISHS) shall render the hospitality- and crowd control services at Curacao International Airport.
We are looking for a dynamic, service-oriented, and experienced Manager to oversee this contract and lead the associated airport guest services and crowd control. The role involves leading the service including staff and supervisor personnel, ensuring a high-quality passenger experience, an efficient passenger flow (crowd control), and overall continuity of the contract. Start date is immediately.
Key Responsibilities
- Manage approximately 35 agents, working closely with the Supervisors.
- Oversee the planning of staff schedules and ensure adequate staffing coverage across all operational hours in this dynamic environment.
- Oversee daily operations, passenger/crowd control, and queue management.
- Lead staff training, coaching, and performance development.
- Monitor service quality, customer satisfaction, and operational KPIs according to contract with CAP.
- Prepare performance reports and implement improvements where necessary.
- Ensure consistent service standards and effective operational continuity.
Requirements
- Proven experience in management, hospitality, customer service, or preferably airport operations.
- Strong leadership, organizational, and workforce-planning skills.
- Experience with performance monitoring, KPI reporting, and quality management.
- Excellent communication and problem-solving abilities.
- Fluent in English, Dutch, and Spanish.
- Flexible and available to work irregular hours, including weekends and public holidays, across all seven days of the week. This should mostly be managed by yourself and anticipate when your presence is required.
Package & Benefits
We offer a competitive employment package, including:
- Competitive salary of approx. Cg. 5k gross per month, based on experience and qualifications.
- Attractive employment benefits including holiday pay and annual bonus.
- Opportunities for professional development and career growth.
- Part of a large, prominent company with strong support and resources available
- A challenging leadership position in a dynamic international airport environment.
- The opportunity to lead a dedicated team and make a direct impact on service quality and passenger satisfaction.
How to Apply Are you a proactive leader passionate about customer service and operational excellence?
Apply using the application form below and add your CV and cover letter. Call +5999 4617415 for more information.
The start date is ‘as soon as possible’ so the vacancy will close when a suitable candidate is found.
About Impacto
Impacto is the largest staffing agency in Curaçao! We’ve been active on the island since 1989 and you could say we’ve become the local expert in HR solutions! Every day we connect hundreds of job seekers with clients across the island! We strive for long-term partnerships built on trust, expertise, and mutual value. Will we see you working at Impacto soon? A fantastic team with passion and enthusiasm for the profession is ready to assist you, we’re happy to help!
Don’t wait any longer, join the Impacto community! See you soon!
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